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Terms and Conditions

Please read these Terms and Conditions carefully before using the website.

Usage Policy

Your visit to and use of the website “cctech.com.eg“ constitutes your acceptance of the Terms and Conditions and Privacy Policy stated on the website. These terms are subject to change and amendment from time to time at our discretion. This document is a legally binding agreement between you as a user and Creative Cloud Technology Company “C.C.Tech”.

Service Description

The website “cctech.com.eg” is owned by Creative Cloud Technology Company, headquartered in Abo Kabir City, Sharqia Governorate, Arab Republic of Egypt. It provides integrated services in the field of website design, digital marketing, print design, content creation and management, automation using artificial intelligence, search engine optimization (SEO), and Google Maps registration.

General Provisions

By registering and requesting services from Creative Cloud Technology Company, you agree, acknowledge, and commit to the following terms and policies of dealing with Creative Cloud Technology Company:

First: Project Payment

We do not provide any of our services except after payment of 50% advance of the contract value or submitted proposals as proof of serious intent. The remaining 50% of the contract value shall be paid upon project delivery.

Second: Payment Period

If the client requests one of Creative Cloud Technology Company’s services, and the client gives final approval to the technical and financial offer for the service provided, and the client delays in paying and depositing the service fee for a period exceeding seven (7) business days from the date of approval, the request shall be considered void. Creative Cloud Technology Company reserves the right to re-evaluate the service price and subsequently re-submit a new technical and financial offer at the new price.

Third: Delivery

  1. Upon completion of the project, it shall be delivered in full on the specified date. The working period is mutually agreed upon in writing and mentioned within the technical and financial offer for the service. Work begins directly on the next day following receipt of the first payment amount from the technical and financial offer from the client. Payment of the first installment of the offer is considered final approval by the client of the technical and financial offer submitted. The client shall not delay or procrastinate in paying the remaining installments or any outstanding debts. A late penalty of 10% of the amount due for the remaining installments shall be imposed for each day of delay, with a maximum period of three (3) business days after delivery.
  2. After the completion of the implementation, design, and production stage within the work period specified in the technical and financial offer, all documents, software, commercial licenses for all programs and tools used in the system, and all software files related to the system shall be delivered directly and uploaded to the client company’s hosting. In case the service provided is graphic designs for print or visual identity, all open-source design files shall be delivered in high resolution and multiple formats via an external storage medium.

Fourth: Project/Service Cancellation

In the event of project cancellation by the client, the client is obligated to pay administrative fees amounting to 23%, deducted from the value of payments made by the client during the work period. The remaining balance after deduction shall be refunded to the client.

Fifth: Technical Support

We provide required support and maintenance services and error fixes – if any – for all parts of the project that were developed and created by the programmers for a period of sixty (60) business days free of charge, starting from the delivery date. An independent option – if the client wishes – is offered, which includes technical support and maintenance for a full year at an independent annual cost, renewable upon request.

Sixth: Provision of Data

The client is required to provide the data included in the designs or on the website, which falls under their responsibility, whether textual data, audio media, visual media, photographic images, or legal policies, to be incorporated into the design or website during the work period on the project. In case the data is not provided, the design and website will be delivered with dummy data inserted, without any responsibility whatsoever falling on the designers and programmers.

Seventh: Operation and Digital Content Management

The scope of work does not include the operation of the website system, as the system will be operated by the technical team of the client company. If the client wishes to have the website content operated and managed – we can offer an independent option for digital content management of the website at an independent monthly cost, payable in advance at the beginning of each month.

If the client wishes for us to manage their company’s social media platforms – we can provide an independent technical offer at an independent monthly cost according to the requirements of the work plan.

The offer does not include annual hosting renewal nor does it include the annual domain renewal for the client company’s website on the internet.

Eighth: Training

After the completion of the implementation phase, Creative Cloud Technology Company is committed to ensuring the transfer of necessary knowledge and skills for managing the client’s website system after delivery, and conducting training workshops for the technical team that will manage the website system, for a period of three (3) business days, with one and a half hours per day.

Ninth: Pricing Policy

We reserve the right to change plans and prices at any time in accordance with our marketing policy. This does not give the client the right to claim any price difference that may result between new offers and previously reserved plans.

Tenth: Liability for Damages and Third-Party Fees

  1. Creative Cloud Technology Company assumes no responsibility for damages that may result from the client’s team’s mismanagement of the website, nor does it assume any responsibility for any errors that may result from third parties.
  2. The client is solely responsible and obligated to pay and settle any fees related to advertisements or any fees related to services provided by third parties, such as subscription fees for SMS service providers, electronic payment service providers, shipping and delivery service providers, or other similar examples of third parties.

Eleventh: Defamation and Ownership of Source Code

  1. The client shall not defame, disparage, or misuse the website and services of Creative Cloud Technology Company. Instead, the client has the right to refer to the competent authorities to file a complaint before the competent Egyptian courts with jurisdiction over any disputes or cases between the parties.
  2. The source code (open-source files) is the property of Creative Cloud Technology Company. It may not be copied, modified, or resold except with written permission from Creative Cloud Technology Company.
  3. Obtaining the source code (open-source files) is not included in the programming price but is for a special price. Creative Cloud Technology Company shall not be liable for any errors in the programming thereafter.

Twelfth: Domain Name Registration

  1. Domain names are subject to a third-party agreement, as the third party is the authorized entity exclusively managing all of the client’s domains.
  2. The domain name is the full property of the client. Creative Cloud Technology Company has full authority to manage it based on authorization permitted by the client.

Thirteenth: Cloud Hosting Reservation

  1. The client’s cloud hosting is subject to a third-party agreement, i.e., the hosting company, considered responsible for our resources and all our services, and the files and software licenses stored thereon.
  2. We do not undertake to take periodic backups permanently for any website not under our full management.
  3. Any website that is under the management of Creative Cloud Technology Company under a contract concluded between the company and the client, and is proven to violate any of the laws of the Arab Republic of Egypt through its content, electronic correspondence, or by implying so on one of the social networks, Creative Cloud Technology Company has the right to suspend all its services provided to the first party client.

Fourteenth: Print Designs

  1. The client bears responsibility for spelling errors in print designs.
  2. All promotional offers for our services are not subject to the annual prices set for these services.
  3. If the design for all internet sites is completed, and the client (first party) approves the design, and programming has commenced, any subsequent modifications will be subject to additional fees.
  4. If all designs are used electronically, produced in printed form, or used in any way, the work is considered completed, and any subsequent modification will require a new service.

Fifteenth: Undertakings and Warranties

  1. We provide our services “as available,” without any undertakings or warranties of any kind, whether express or implied, regarding the use of the website “com.eg,”its content, or the services provided thereon.
  2. The user undertakes and warrants that all their data and information provided upon registration and use of the site is correct, complete, and not false.
  3. The user bears full responsibility for all posts and comments published through their account on the site.
  4. The user undertakes to compensate for any losses or damages resulting from non-compliance with these Terms and Conditions or breach of any of the undertakings and warranties contained in these Terms and Conditions, and must bear the costs and expenses of direct and indirect lawsuits, whatever they may be.

Sixteenth: Disclaimer of Liability

  1. The responsibility for using or relying on information received or accessed by the user through our website for Creative Cloud Technology Company “com.eg“falls upon both the persons providing it and the persons using it.
  2. We do not provide any warranties that the site, its servers, or the messages sent are free from viruses or other harmful components.
  3. We do not guarantee or undertake in any way the accuracy and safety of information provided by third parties.
  4. We do not guarantee or commit that the site will not be temporarily interrupted due to any malfunction or be free from problems or errors.
  5. We shall not be liable – in all cases – for any direct, indirect, or consequential loss resulting from:
    • Use of or inability to use the site.
    • Disclosure of your username and/or password.
    • Any error, negligence, or inaccuracy of the site and/or the site’s content.

Seventeenth: Advertising and Promotion

Your affiliation with “cctech.com.eg“ automatically entitles you to receive messages, special offers and promotional materials, newsletters, or text messages from “cctech.com.eg“. These messages are used to inform you or alert you to what is new on the site that we believe may interest you. If you find these messages and communications unsuitable, you can unsubscribe from them. An unsubscribe link will appear in all email messages you receive from “cctech.com.eg” or one of its official partners.

Eighteenth: Intellectual Property

  1. All intellectual property rights, whether registered or unregistered, on the site, and all information and designs, whether texts, graphics, software, images, videos, their selections and arrangements, as well as all software works, source codes, core programs, and all contents of “com.eg“are protected under national copyright and trademark laws.
  2. The user may not alter or remove any author’s rights, trademark rights, property rights, or copyrights. The client must follow and observe all additional copyright notices or other restrictions contained in any part of the site.
  3. All other trademarks not owned by Creative Cloud Technology Company or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Creative Cloud Technology Company or its affiliates.

Nineteenth: Links to Other Websites

We, at Creative Cloud Technology Company, are not responsible for the quality, content, nature, or accuracy of any other website/application that can be accessed through any link on the site or related sites, whether directly or indirectly. Since these sites are not under our control, we are not responsible for the contents of any other website/application linked to our site, any link in any related website/application, any review page, or any changes or updates these sites undergo. Please contact the external site’s administrator directly if any problem arises regarding the link.

Twentieth: Modification

Creative Cloud Technology Company reserves the right, at its sole discretion, to modify or replace any term or condition of these user terms, or change, suspend, or discontinue the service or the site at any time, by sending a notice to the client through the site or via email.

Twenty-First: Termination by Creative Cloud Technology Company

We reserve the right, at our sole discretion, to terminate, restrict, or suspend any user from accessing or using the site without notice for any reason and without stating any reason, or any conduct that the management of Creative Cloud Technology Company may deem illegal or harmful to others, including but not limited to, if we reasonably believe that you have violated the Usage Policy or any other relevant policy, or that you pose a risk or expose us to potential legal risks.

Twenty-Second: Termination by the Client

  1. If the client wishes to terminate services before starting them, 20% administrative fees will be deducted.
  2. If the client wishes to terminate services after starting them, 50% of the service value will be deducted.
  3. If the client wishes to terminate any active contracts, the value of two months from the contract value will be deducted.
  4. If you are not satisfied with the website and services of Creative Cloud Technology Company, we ask that you inform us by sending an email to the following address:info@com.eg The available solution for you in case of dissatisfaction with “cctech.com.eg” is to stop using the site.

Twenty-Third: Force Majeure

Neither the management of Creative Cloud Technology Company nor the user shall be liable for any delay or failure in performing their obligations under these Terms of Service if there are any causes or circumstances beyond reasonable control, including but not limited to war, natural disasters, fire, power outage, sabotage, riots, and civil unrest.

Twenty-Fourth: Disputes and Governing Law

These Terms and Conditions and the relationship between the user and Creative Cloud Technology Company, and any disputes, claims, or disagreements arising out of or related to these Terms of Use or any breach, termination, enforcement, interpretation, validity, or use of the site or service, shall be governed by and construed in accordance with the applicable laws and regulations of the Arab Republic of Egypt.

Twenty-Fifth: Communication with Customer Service

Creative Cloud Technology Company is committed to providing customer service as follows:

  1. Designated customer service numbers via WhatsApp application: 00201030273056, 00966563986366
  2. Customer service can be contacted by filling out the contact form on the company’s official website via the official link:https://cctech.com.eg
  3. Customer service and technical support can be contacted by sending a message via the official email address:info@cctech.com.eg
  4. The designated times for contacting customer service are from Sunday to Thursday, from 8:30 AM to 5:00 PM.
  5. WhatsApp messages are received via the mentioned numbers. No voice or video calls or otherwise are received, to preserve the client’s right to record the conversation.
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